Privacy Policy

This Privacy Policy describes how Calyra Gridworks ("we," "us," or "our") collects, uses, and protects information when you visit our website or interact with us. We are committed to handling your information responsibly and transparently.

Information we collect

Information you provide directly

When you submit a form on our website — such as a contact request, support ticket, or inquiry — we collect the information you choose to provide. This may include your name, work email address, company name, role, phone number, and the content of your message.

Usage data

If analytics tools are enabled on our website, we may collect limited usage data such as pages visited, time spent on pages, browser type, and approximate geographic location. This data is collected in aggregate form and is used solely to improve the website experience. We do not use analytics to build individual profiles of visitors.

How we use your information

We use the information we collect for the following purposes:

• To respond to your inquiries and support requests
• To communicate with you about our services and potential engagements
• To improve our website content and user experience
• To comply with legal obligations

We do not sell your personal information to third parties. We do not use information submitted through our forms for advertising purposes.

Legal basis and safeguards

We process personal information based on legitimate business interests in responding to inquiries and providing services, and where required, based on consent you provide when submitting forms. We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain personal information submitted through our website forms for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for the duration of any resulting business relationship plus a reasonable period afterward. Support request data is retained according to our service agreements. You may request deletion of your information at any time by contacting us.

Your choices

You have the right to access, correct, or delete personal information we hold about you. You may also object to processing or request restriction of processing in certain circumstances. To exercise these rights, please contact us using the information provided below. We will respond to legitimate requests within a reasonable timeframe.

Cookies

Our website may use essential cookies for basic functionality such as form security. If analytics tools are enabled, additional cookies may be used to collect aggregate usage data. We do not use advertising cookies or tracking pixels from third-party advertising networks. You can control cookie settings through your browser preferences.

Third-party processors

We use limited third-party services to operate our website. These may include web hosting providers, form submission processing services, and website analytics tools. Each third-party processor is contractually obligated to handle your information in accordance with applicable data protection requirements. We do not share your information with other third parties except as required by law or as necessary to provide services you have requested.

Children's privacy

Our website is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: